Take Flight, with me                 Guest Blog Post, by Sherry Main

Until I met Scott

Thank you Scott for allowing me to share my computer experience with your followers. Until I met Scott from Scott’s Computer Emporium my quest for a local computer repair person was less than desired. If you want professionalism, timely and efficient repairs at a low cost call Scott. Don’t waste time, like I did.

I love writing and editing. My personal company is, “Take Flight, with me”, found on Facebook pages. I write corporate blogs and newsletters, write personal books and short stories all despite the handicap of not having a laptop because I chose an inept repair person. Please check me out and let me know you have dropped by.

It is important to me to promote local economy. I try to avoid chain stores, do not support Sunday shopping (that is a family day), purchase at the local farmer’s markets or local farms and use independent repair shops when possible, like Scotts. I live outside Brantford now or I likely could have avoided my personal nightmare. Let me tell you a bit about what happened and how to avoid the same mistakes. I depend on my computer and this was a costly repair. A legal case is pending so no names or personal information.

I took my laptop in for repairs after I broke the end of my charging adaptor while pushing it into a USB port, in the middle of the night. The adaptor did not fit into a USB port, but the repair person saw fit to pry and dig out one of the USB ports and fried the mother board, but blamed me, 7 months later, when he still hadn’t repaired my laptop. They told me I needed a small part from Indonesia to fix the laptop. Every three weeks I dropped by to see if the part had arrived, fearing it was taped to the back of a snail headed in the wrong direction. Do snails swim?

Finally, I asked for my laptop back. But, the repair person was selling parts off my computer. They did not think my regular visits meant I expected a repair. After calling the police, the laptop was reassembled and I picked it up.  I took it into Scott for his opinion. Scott gave me a full analysis, a written report about wrong parts given, the broken computer etc. complete with pictures and transcripts. I was extremely impressed with Scott’s thoroughness and professionalism.

Before you take your computer to a local repair shop (and, I still highly recommend this) please arm yourself with some research. First, if the store looks pretty with all the newest computer pictures, ask questions. Even before dropping into the local computer repair shop check their website. If the company has no reviews ask why. If the computer site isn’t worthy of a computer specialist – run. The company should list their credentials; schooling and experience. Don’t stop there.

I found out most of my information by typing in the company name. Business reviews are posted. You can find out how long the store has operated, if the company is community spirited, if this is a subsidiary company and so on. Ask any questions before you take your computer in for repairs. Get quotes and a written work order. If they will not give you one – run faster.. It is worth your while. I wish I had done this before, instead of after my nightmare.

Scott from Scott’s Computer Emporium helped me in ways I cannot find words to describe his help. Professional advice, technical support and ongoing support are part of who Scott is. In my many years of repair, support in many areas Scott outranks them all. He is worth the drive to Brantford.

I know Scott is planning for the Christmas season. He offers complete setup and suggests appropriate programs for your needs. He is also writing a blog, with me, about computer safety. He will cover technical advice and I will add expertise in keeping safe.

Read Scott’s blog the third Tuesday of every month. If you don’t find a topic covered send him an email.

Happy 2015 Holidays!