Why I don’t repair Apple products

I’ve been asked a number of times if I repair Apple products, here’s why I don’t.  Although I’m fully capable of taking apart a Mac or iPad I’m not certified to do so and the process to become certified is a long and expensive process.  What difference does that make you say?  I care about my clients and will not do anything to jeopardize that relationship.

Anyone can repair Apple products but you can’t buy Apple replacement parts from Apple unless you’re certified to do so, that means getting inferior 3rd party parts that may or may not last.   After talking with an Apple Representative I found out that if you get your Apple product repaired from an unauthorized repair center who uses 3rd party parts and something goes wrong with your Apple product it not only could void your Apple warranty but Apple may not touch it after that.  There are parts that can easily be replaced yourself like memory, please see Apple for a list of user replaceable parts that you can do yourself for your product.  But anything major like a screen replacement you’re best to get an authorized repair center to do the repairs in order to keep your warranty intact.

If your Apple product is out of warranty then by all means have someone other than Apple repair it as most places will give you some kind of warranty, mostly 30 days sometimes longer.  But think about it, you spent a large sum of money on your Apple product would you not want it repaired and warranted by an authorized repair center that stands behind the replacement.  There are a lot of cheap replacement parts on the market for Apple but it doesn’t mean they’re going to last and they could cause other problems if they break down.

So once again I care about my clients the reason I do not support Apple products.  As my business grows and the need to hire arises then I would look for someone who’s Apple certified so that I could become an authorized repair center so I can service the small number of Apple users. Until then, no I do not service Apple products sorry.

To find the nearest Apple authorized repair center or Apple store go here… https://locate.apple.com/ca/en/

 

For help with you Windows based computer please give Scott’s Computer Emporium a shout.

Until I met Scott By Guest Blogger Sherry Main

Take Flight With Me   Take Flight, with me                 Guest Blog Post, by Sherry Main

 

Until I met Scott

 

Thank you Scott for allowing me to share my computer experience with your followers. Until I met Scott from Scott’s Computer Emporium my quest for a local computer repair person was less than desired. If you want professionalism, timely and efficient repairs at a low cost call Scott. Don’t waste time, like I did.

I love writing and editing. My personal company is, “Take Flight, with me”, found on Facebook pages. I write corporate blogs and newsletters, write personal books and short stories all despite the handicap of not having a laptop because I chose an inept repair person. Please check me out and let me know you have dropped by.

It is important to me to promote local economy. I try to avoid chain stores, do not support Sunday shopping (that is a family day), purchase at the local farmer’s markets or local farms and use independent repair shops when possible, like Scotts. I live outside Brantford now or I likely could have avoided my personal nightmare. Let me tell you a bit about what happened and how to avoid the same mistakes. I depend on my computer and this was a costly repair. A legal case is pending so no names or personal information.

I took my laptop in for repairs after I broke the end of my charging adaptor while pushing it into a USB port, in the middle of the night. The adaptor did not fit into a USB port, but the repair person saw fit to pry and dig out one of the USB ports and fried the mother board, but blamed me, 7 months later, when he still hadn’t repaired my laptop. They told me I needed a small part from Indonesia to fix the laptop. Every three weeks I dropped by to see if the part had arrived, fearing it was taped to the back of a snail headed in the wrong direction. Do snails swim?

Finally, I asked for my laptop back. But, the repair person was selling parts off my computer. They did not think my regular visits meant I expected a repair. After calling the police, the laptop was reassembled and I picked it up.  I took it into Scott for his opinion. Scott gave me a full analysis, a written report about wrong parts given, the broken computer etc. complete with pictures and transcripts. I was extremely impressed with Scott’s thoroughness and professionalism.

Before you take your computer to a local repair shop (and, I still highly recommend this) please arm yourself with some research. First, if the store looks pretty with all the newest computer pictures, ask questions. Even before dropping into the local computer repair shop check their website. If the company has no reviews ask why. If the computer site isn’t worthy of a computer specialist – run. The company should list their credentials; schooling and experience. Don’t stop there.

I found out most of my information by typing in the company name. Business reviews are posted. You can find out how long the store has operated, if the company is community spirited, if this is a subsidiary company and so on. Ask any questions before you take your computer in for repairs. Get quotes and a written work order. If they will not give you one – run faster.. It is worth your while. I wish I had done this before, instead of after my nightmare.

Scott from Scott’s Computer Emporium helped me in ways I cannot find words to describe his help. Professional advice, technical support and ongoing support are part of who Scott is. In my many years of repair, support in many areas Scott outranks them all. He is worth the drive to Brantford.

I know Scott is planning for the Christmas season. He offers complete setup and suggests appropriate programs for your needs. He is also writing a blog, with me, about computer safety. He will cover technical advice and I will add expertise in keeping safe.

Read Scott’s blog the third Tuesday of every month. If you don’t find a topic covered send him an email.

 

Happy 2015 Holidays!

Do You Trust Your Computer Technician?

I have been in the computer industry for a number of years now, silently sitting back and observing. Now that I run my own computer service I feel I must speak out. I pride myself on my honesty and integrity and can not tolerate dishonest people or poor workmanship. Too many times I have come across another technician’s work that was either done improperly or down right illegally. I have been told that I should become the Holmes On Homes of the computer industry and that is why I’m writing this. I want to inform my customers and the public what to look for in their computer technicians. Over the next little while I will be writing my opinions and observations regarding the computer industry. I realize I can’t change it but perhaps I can help to better inform you. It is far too easy for a computer technician to take advantage of someone that doesn’t know better.

Today lets talk about the Windows Operating System (Windows Vista or Windows XP). I have known people who have gone into a computer shop and had operating system down graded from Windows Vista to Windows XP and had not received a copy of the windows software nor had they received the COA (Certificate Of Authenticity). The COA is a visual identifier that assists in determining whether or not the Microsoft software you are running is genuine. It includes the product key that is required to reinstall Microsoft if the need arises. Keep in mind that the COA should never be purchased without the software that it authenticates.

When you buy Microsoft software they have built in features that prevent piracy and indicates whether or not its genuine. The COA label is one way but the software media is the other. The media will be a DVD with a hologram with the words Microsoft and Genuine on it. Always check to make sure that the hologram isn’t a label that can be pealed off. If in doubt check the Microsoft website under How To Tell windows is genuine.

Keep in mind when you go to buy Microsoft software if its a ridiculously low price, then be cautious. I’ve seen ads for Windows Vista Ultimate for $50.00 to $100 including installation. Think about it, Windows Vista Ultimate is retailed at $330.00 or more. OEM software should never be sold without the purchase of system hardware like a motherboard or harddrive. If you purchase it without system hardware then the copy of windows becomes illegal to own.

I hope you enjoyed reading this and once again please keep in mind these are my opinions. Its best to educate yourself on what is out there to prevent problems in the future. Please feel free to comment on my blog.